FAQs

Q1: What services does Nova Carpet Cleaning Penrith offer?

Nova Carpet Cleaning Penrith offers professional carpet cleaning services for residential and commercial properties. They specialize in deep cleaning, stain removal, and odor elimination.

Q2: How do I book an appointment for carpet cleaning?

To book an appointment, you can either call Nova Carpet Cleaning Penrith’s customer service hotline or visit their website and fill out the online booking form.

Q3: Are the carpet cleaning products used safe for children and pets?

Yes, Nova Carpet Cleaning Penrith uses eco-friendly and safe cleaning products that are non-toxic and suitable for households with children and pets.

Q4: How long does the carpet cleaning process typically take?

The duration of the carpet cleaning process varies depending on the size of the area and the level of soiling. Generally, it can take anywhere from 1 to 3 hours.

Q5: Does Nova Carpet Cleaning Penrith offer same-day service?

Yes, Nova Carpet Cleaning Penrith strives to accommodate same-day service requests whenever possible, subject to availability.

Q6: Are the technicians at Nova Carpet Cleaning Penrith trained and certified?

Yes, all technicians at Nova Carpet Cleaning Penrith are highly trained and certified professionals with extensive experience in carpet cleaning.

Q7: What areas in Penrith does Nova Carpet Cleaning Penrith serve?

Nova Carpet Cleaning Penrith serves all areas within Penrith and its surrounding suburbs.

Q8: Can Nova Carpet Cleaning Penrith removes tough stains from my carpets?

Yes, Nova Carpet Cleaning Penrith has advanced stain removal techniques and solutions to tackle even the most stubborn stains effectively.

Q9: What payment methods does Nova Carpet Cleaning Penrith accept?

Nova Carpet Cleaning Penrith accepts various payment methods, including credit cards, debit cards, cash, and online transfers.

Q10: Does Nova Carpet Cleaning Penrith provides a guarantee for their services?

Yes, Nova Carpet Cleaning Penrith offers a satisfaction guarantee. If you are not happy with the results, they will re-clean the affected areas at no additional cost.

Q11: How often should I have my carpets professionally cleaned?

It is recommended to have your carpets professionally cleaned at least once every 6 to 12 months, depending on foot traffic and usage.

Q12: Can I get a quote for carpet cleaning over the phone?

Yes, you can get a rough estimate for the carpet cleaning service over the phone. However, for a more accurate quote, it is best to schedule an on-site inspection.

Q13: Will carpet cleaning cause any damage to my flooring?

No, Nova Carpet Cleaning Penrith uses gentle and safe cleaning methods that won’t damage your carpets or flooring.

Q14: Does Nova Carpet Cleaning Penrith use eco-friendly cleaning products?

Yes, Nova Carpet Cleaning Penrith is committed to using environmentally friendly and biodegradable cleaning products that are safe for the environment.

Q15: Are there any hidden fees associated with the carpet cleaning service?

No, Nova Carpet Cleaning Penrith provides transparent pricing, and there are no hidden fees. The final quote will be discussed with you before the service begins.

Q16: Can Nova Carpet Cleaning Penrith handles both residential and commercial carpet cleaning?

Yes, Nova Carpet Cleaning Penrith offers both residential and commercial carpet cleaning services to cater to the needs of homeowners and businesses.

Q17: How far in advance should I schedule my carpet cleaning appointment?

It is recommended to schedule your carpet cleaning appointment at least a few days in advance to secure your preferred time slot.

Q18: Does Nova Carpet Cleaning Penrith offer upholstery cleaning services as well?

Yes, Nova Carpet Cleaning Penrith provides upholstery cleaning services to revitalize and clean your furniture.

Q19: What should I do to prepare my home before the carpet cleaning technicians arrive?

Before the technicians arrive, it’s helpful to clear the area of any obstacles, remove small items from the carpeted areas, and vacuum the carpets lightly.

Q20: How can I maintain the cleanliness of my carpets after the cleaning process?

To maintain the cleanliness of your carpets, it’s essential to vacuum regularly, deal with spills promptly, and consider using doormats to minimize dirt tracking.

Q21: Can Nova Carpet Cleaning Penrith removes pet hair from carpets?

Yes, Nova Carpet Cleaning Penrith has specialized tools and techniques to effectively remove pet hair from carpets.

Q22: Do I need to be present during the carpet cleaning appointment?

It is preferable to be present during the carpet cleaning appointment to ensure any specific instructions or concerns can be addressed directly.

Q23: Is Nova Carpet Cleaning Penrith insured in case of any accidents or damages?

Yes, Nova Carpet Cleaning Penrith is fully insured, providing coverage in case of accidents or damages during the cleaning process.

Q24: What sets Nova Carpet Cleaning Penrith apart from other carpet cleaning companies?

Nova Carpet Cleaning Penrith stands out due to their experienced technicians, eco-friendly practices, transparent pricing, and commitment to customer satisfaction.

Q25: How can I contact Nova Carpet Cleaning Penrith if I have further questions or concerns?

You can contact Nova Carpet Cleaning Penrith through their customer service hotline or by sending an inquiry via their website. They will be happy to assist you with any questions or concerns you may have.